ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, OC Federal Credit Union adheres to the highest industry standards with regard to the security of your personal information.

ClickSWITCH can be used anytime you want to change your direct deposit or recurring payments with another financial institution to your OC Federal Credit Union account – not just when you first join OC Federal Credit Union.

Members can switch their employer or Social Security direct deposits to OC Federal Credit Union using ClickSWITCH and also initiate the closure of previous bank or credit union account. Members can also move recurring payments like utilities, car payments, mortgage payments and credit card payments.

An OC Federal Credit Union representative can provide you with an activation code when you are enrolled in the branch. OC Federal Credit Union representatives can also enroll you over the phone and share your activation code with you over the phone or through email.

For assistance with ClickSWITCH questions or concerns, please call our Member Service Center at (888) 696-4462 or chat with us online during business hours.

You’ll need to gather all of your automatic payment and direct deposit information to get your switches started. A previous statement is a great source of information for the automatic payments and direct deposits tied to an account.

A direct deposit is any payment that you receive from an organization directly into your account. These could include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts.

An automatic payment is a regular, ongoing payment that is initiated externally to your bank account, such as a monthly insurance bill, utility payment or automobile loan payment.

Submitting a switch typically takes less than 90 seconds.

Switches are processed and sent out within 24 hours of the switch being submitted.

Once a company receives the form, automatic payment and direct deposit switches typically take 5-15 business days. Since the timeframe depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts.

Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor and the method needed to switch the payment or deposit.

Your ClickSWITCH online dashboard displays the status for each automatic payment or direct deposit in the Status column. If a switch shows as “Completed” there’s no need to contact the biller or depositor. For switches that are marked as “Mailed” for more than 15 business days, you may want to contact the biller or depositor to confirm the status and see if the company needs additional information.

Companies require specific information to verify your identity and to update the account information in their system.

If a field has a red line on the right, this information is required in order for the switch to be submitted. If you are in the middle of a switch, you can “Save” it. It will save as an “Information Needed” status and you can either log back in later when you have the required information. Just remember to complete the switch later to ensure payments and deposits are successfully switched.

The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller or depositor will display a “Completed” status. Switches that are still in process will display a “Mailed” status.

For switches that have a mailed status for 15 days or more, we recommend contacting the company to confirm the switch is completed or check your account.

You can easily submit additional switches any time! Simply log in to your ClickSWITCH account and click the correct tab in your online Dashboard.

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems. This is especially important for any payments that might be due during the 14 days after you initiate a switch.

Occasionally, after you have submitted a switch for processing, the ClickSWITCH research team determines that the company requires you to update your banking information with them online. When this happens, your switch will show an “Action Needed” status. You may also see an “Action Needed” status if the switch is rejected for other reasons. To see the details of the action you need to take, log in to your ClickSWITCH account, then click on the Edit icon in the Actions column.

If you provided an email address during enrollment and have allowed alert emails, you will receive switch updates via email. If not, you will need to log in to your ClickSWITCH account and view the switch status.

For assistance with ClickSWITCH questions or concerns, please call our Member Service Center at (888) 696-4462 or chat with us online during business hours.