Security MANAGE | SECURITY SECURITYBANK WITH PEACE OF MIND Your protection is our top priority. We use industry leading technology and processes to keep your personal and financial information secure. Fraud monitoring Any suspicious activity or transactions are passed through our fraud monitoring software. If we detect unusual purchasing patterns or locations, we may deny or hold a transaction until we’re sure that it’s valid. This is why we recommend you let us know when you’re traveling outside of your normal spending area – even if it’s just a few states away from where you live. Notify us of your travel plans by using the OC Federal mobile app or online banking or by calling (888) 696-4462. Secure browsing The OC Federal website, mobile app, and other digital channels use protocols to ensure that data transmissions are secure. Device verification You can register your computers or mobile devices with us so we’ll know when your account is being accessed from unauthorized equipment; we’ll then ask additional security questions to confirm that it really is you accessing the account. Mobile payment technologies Your OC Federal credit and debit cards are compatible with mobile payment wallets like Apple Pay® and Google Pay™, which use tokenization to provide additional security. Use your OC Federal debit or credit card to pay for purchases using these mobile payment apps or other digital wallets like PayPal or Venmo. Federal insurance OC Federal accounts are insured by the NCUA up to $250,000 – providing the same benefits as FDIC insurance for a bank account. Strict data privacy OC Federal has physical, electronic and procedural privacy safeguards in place that comply with federal regulations and are in keeping with industry best practices. Learn more about how we protect your personal information by reading our privacy policy. NEED HELP NOW? Our friendly staff is available at extended hours to help assist all of our members by calling (888) 696-4462 or emailing ebranch@ocfederal.com HOW DO I REPORT A LOST OR STOLEN CARD? You can report your credit or debit card lost or stolen and order a replacement card by calling our Member Service Center, or in our app or online banking. Just log in, click into your card’s account, select either Account Info in the mobile app or Manage Account in online banking, then follow the prompts to report the loss or order your replacement card. To report a stolen or lost card, please contact us at (888) 241-2510 if you are currently within the United States or (909) 941-1398 if you are outside the United States. HOW DO I DISPUTE A TRANSACTION OR REPORT A SUSPECTED FRAUD? To dispute a transaction made with your debit card or for suspected fraud, please call (888) 514-1348. Debit card disputes can only be made by calling this number. OC Federal Credit Union branch locations cannot accept debit card disputes. WHAT DO I DO IF I’M ABOUT TO TRAVEL ABROAD? If you are traveling, set a Travel Notification in mobile or online banking or call OC Federal at (888) 696-4462. HOW DO I ACTIVATE MY CARD AND SELECT A PIN? To activate your debit card and to pick a pin, please contact us at (888) 762-0558 if you are currently within the United States or (501) 588-7531 if you are outside the United States. HOW CAN I SUSPEND MY ACCOUNT? If you believe you have been a victim of fraud and you want us to temporarily suspend your account, call us at (888) 696-4462. WHAT YOU CAN DO TO PREVENT FRAUDSIGN UP FOR TWO-FACTOR AUTHENTICATION Opt in to OC Federal’s Two-Factor Authentication for an added layer of protection. MONITOR YOUR ACCOUNTS & USE ALERTS Regularly monitor your accounts for unauthorized transactions. OC Federal’s alert system, including real-time fraud text alerts, helps you monitor your accounts so fraud won’t go undetected. If you notice anything suspicious, contact us immediately. BEWARE OF PHISHING CALLS, EMAILS AND TEXTS Avoid phishing scams that call, text or email pretending to be a trusted financial institution, then asking you to share personal information. Never click links in unsolicited emails or texts or give personal financial information to callers. Although there are some situations in which an OC Federal calls members, an OC Federal representative will never ask for your full Social Security Number or your account username, password or PIN. If you’re unsure if a call is legitimate, hang up and call us to confirm. KEEP YOUR COMPUTER SECURE Set up screen-lock passwords on all phones, tablets and computers you use. Equip your computers with virus and spyware protection software and keep your computer operating systems and browsers updated. And avoid modifying your operating system (commonly called “jailbreaking”), which will void the warranty and could expose your device to potential threats. BROWSE SAFELY Avoid using online banking while on public WiFi networks; use your cell phone data connection instead. Don’t allow browsers to remember your passwords for financial sites or sites where you shop, and only log in to sites with secure browsing (look for “https” in the URL instead of “http”). PROTECT YOUR PIN Never share your PIN (Personal Identification Number) with others, and be careful when entering your PIN. Pay attention to your surroundings in the checkout line or at an ATM and shield the keypad from view as much as you can while entering your PIN. CREATE STRONG, UNIQUE USERNAMES AND PASSWORDS Good usernames and passwords are key to preventing unauthorized account access. Create unique usernames for your financial accounts, use a different password for each site, and never reuse the same username or password on multiple financial sites. That way, if a hacker gains access to one account, the same login info won’t give them access to others. PROTECT YOUR DEBIT CARD FROM SKIMMING Before you use your debit or credit card at an ATM, store or gas pump, take a good look at the card payment terminal to see if it looks suspicious. Extra parts sticking out or loose pieces may indicate the presence of a skimming device that thieves use to capture card info. STAY SAFE, GO PAPERLESS Paperless banking reduces the risks of mail fraud. Set up direct deposit of paychecks, government checks or pensions so you won’t have to worry about lost or stolen checks. Sign up for paperless eStatements in Online Banking. STAY INFORMED ABOUT SCAMS Subscribe to the Federal Trade Commission (FTC) Scam Alerts to receive an email about what to watch out for when a new scam is becoming widespread. Visit A Branch Stop by your local branch and we’ll be happy to help you. VISIT US Talk With Us Call (888) 696-4462 or chat live online during business hours. CALL US Open An Account It’s simple to open and fund your account online. JOIN US Make the Most of Your Money With OC Federal Discover how you can unlock your money’s potential and achieve your financial goals with the help of the OC Federal Credit Union! SEE ALL THE POSTS Donate For Local Families and Be Entered to WinWe are collecting pasta and sauce for the St. Vincent de Paul Society to help local families. Bring […]December 9, 2024, Ohio Catholic to Rename as OC FederalOhio Catholic Federal Credit Union will officially become OC Federal Credit Union on December 9, 2024. This name […]Free Medicare Seminar November 12, 2024Join us at our Garfield Heights branch on November 12 at 10 AM or 1 PM for a […] SEE ALL THE POSTS Every experience I’ve had dealing with OC Federal has been excellent. Everyone is always very helpful and courteous. Allison S.,OC Federal Member Consistently competitive rates and outstanding customer service. Michael S.,OC Federal Member When working on the financing for our camper your team was amazing. Jennifer G.,OC Federal Member Download Our Mobile Banking App Manage your finances from anywhere.